Refunds & Returns

Shipping orders: freight is quoted after you pay

When you choose shipping at checkout you pay for the balloons and Florida sales tax on this site. Freight is not included in that amount. We weigh your order and send a freight quote over WhatsApp within 1 business day. Your order ships once the freight is paid.

If the freight quote does not work for you, tell us and we refund your product payment in full. Nothing has shipped at that point, so there is no fee and nothing to return.

Store pickup orders

Pickup orders are paid in full at checkout and are ready at our Winter Garden store within one business day, during opening hours (Mon–Fri 10 AM–5 PM · Sat 9 AM–2 PM). You can cancel a pickup order for a full refund any time before you collect it. We hold uncollected orders for 30 days and will contact you before releasing the stock.

Damaged, defective or incorrect items

Latex balloons can be damaged in transit and batches occasionally vary. If any part of your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will replace the affected items or refund them, whichever you prefer, and we cover that cost. You do not need to ship anything back for a damaged-goods claim unless we ask.

Returning unopened stock

Unopened packs in their original packaging can be returned within 30 days of delivery. Contact us first so we can give you a return address.

• Return shipping is paid by you. We cover it when the fault is ours.
• There is no restocking fee.
• Freight already paid to ship the order to you is not refundable, because it was already spent.

Opened packs and inflated balloons cannot be returned, because they cannot be resold.

How refunds are issued

Refunds are returned to the original payment method through Square. Once we issue a refund your bank normally takes 5 to 10 business days to post it. We confirm by email or WhatsApp when the refund has been sent from our side.